Privacy Policy – Repair Helpline Center

*Last Updated:* [Add Date]

At *Repair Helpline Center*, your privacy is extremely important to us. This Privacy Policy explains how we collect, use, protect, and manage your personal information when you use our services or visit our website.

By accessing our services, you agree to the terms described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
* Name
* Phone number
* Email address
* Address / Service location
* Appliance details
* Booking or service requests
b. Technical Information
* IP address
* Device type
* Browser information
* Website usage data
c. Payment Information
If payments are collected online, we may gather:
* Transaction details
* Payment mode
(We do NOT store your full card or banking details.)
2. How We Use Your Information
We use your information to:
* Provide repair and support services
* Contact you for service updates or confirmations
* Improve our website and customer experience
* Send alerts, reminders, or promotional offers
* Process payments and invoices
* Ensure customer safety and service quality
3. Sharing of Information
We *do not sell or trade your personal information* to third parties.
We may share your details only with:
* Verified technicians assigned for service
* Payment gateways (for processing transactions)
* Legal authorities (only if required by law)
All shared information is handled securely.
--- 4. Data Security
We take strict measures to protect your personal data through:
* Secure servers
* Encrypted communication (where applicable)
* Limited access to authorized personnel only
While we follow industry-standard protection methods, no system is 100% secure.
5. Cookies & Tracking
Our website may use cookies to improve user experience by:
* Remembering your preferences
* Analyzing website performance
* Enhancing navigation and functionality
You can disable cookies through your browser settings.
6. Third-Party Links
Our website may contain links to third-party websites.
We are *not responsible* for their privacy practices or content.
We recommend reviewing their privacy policies before sharing information.
7. Your Rights
You have the right to:
* Request access to your personal data
* Update or correct information
* Ask us to delete your data
* Opt out of promotional messages
To make a request, contact us using the details provided below.
8. Children’s Privacy
Our services are not directed to children under 13.
We do not knowingly collect personal information from minors.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any updates will be posted on this page with a revised “Last Updated” date.
10. Contact Us
If you have questions about this Privacy Policy or need to request data changes, you can contact us:
Repair Helpline Center
Phone: [Add Number]
Email: [Add Email]
Location: [Pune / Mumbai or full address]